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Opinions,
Praise and Problems
Our primary aim at the Calverton Practice is to
provide the best possible healthcare within the
resources available. We would like to think that
our service and non-clinical care is also the
best possible. If however, you feel that we have
fallen short of our own high ideals, you are at
liberty to make a formal complaint, which will
be investigated thoroughly by us.
If you do have a complaint, which you would like
to raise with us, please write to:
Mr Alan Selden
Chief Executive
The Calverton Practice
2a St Wilfrid’s Square
Calverton
NG14 6FP
Your letter will be acknowledged within 3
working days. If we need to make investigations
within the Practice, we will endeavour to
conclude these within 2 weeks. We will then
inform you of the outcome and invite you to
respond as necessary.
We welcome constructive criticism and always
endeavour to learn from our mistakes. We
would ask all our patients to help us make the
Calverton Practice a happy and healthy
environment by treating all our staff with the
courtesy they deserve.
The NHS has also set up the Patient Advice &
Liaison Service (PALS) which allows you to
access help and information from trained NHS
staff. A leaflet is available in reception.
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