Our primary aim at the Calverton Practice is to provide the best possible healthcare within the resources available. We would like to think that our service and non-clinical care is also the best possible. If however, you feel that we have fallen short of our own high ideals, you are at liberty to make a formal complaint, which will be investigated thoroughly by us.

If you do have a complaint, which you would like to raise with us, please write to:
Mr Alan Selden
Chief Executive
The Calverton Practice
2a St Wilfrid’s Square
Calverton
NG14 6FP

Your letter will be acknowledged within 3 working days. If we need to make investigations within the Practice, we will endeavour to conclude these within 2 weeks. We will then inform you of the outcome and invite you to respond as necessary.

We welcome constructive criticism and always endeavour to learn from our mistakes.  We would ask all our patients to help us make the Calverton Practice a happy and healthy environment by treating all our staff with the courtesy they deserve.

The NHS has also set up the Patient Advice & Liaison Service (PALS) which allows you to access help and information from trained NHS staff. A leaflet is available in reception.