Appointments

We offer a range of appointments for booking online. Please visit our reception to get a username and password or download and sign up to the NHS app.

Routine Appointments

To book a routine appointment with your doctor call us on 0115 9657801 after 11am. Or to book online use the log into online services link at the top of this page or use your NHS app.

If you feel that you only need to talk to a doctor then please ask for a telephone appointment. Selections of appointments are available online.

Routine appointments are 12 minutes long.

Urgent Appointments

There is a set number of urgent on-the-day appointments available each day. These are for problems which cannot safely wait for a more routine appointment. Once these have all been taken, we will declare ourselves ‘full’. This means we will be unable to offer any more urgent on-the-day appointments as it would be unsafe to do so.

At this point we will tell you to use a different service. These will be NHS 111, pharmacies, Walk-in-Centre and in very urgent cases A&E.

Urgent on-the-day appointments are limited. An “urgent on-the-day problem” is something which cannot safely wait for another day.

Please ensure that you are available on that number to receive the clinician’s call. The clinician cannot keep on trying to contact you if your phone is engaged or unobtainable.

The clinician will discuss your problem in more detail. If the clinician considers that you need to be seen you will be offered an appointment for later that day.

Cancelling Your Appointments

It is important that you inform the Practice if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a text informing you that you have defaulted from your appointment.

To cancel your appointment, you can call the surgery on 01159657801 or visit the surgery. You can follow the directions on your reminder message which gives instructions on how to cancel or you can cancel the appointment in your NHS App.